Paypal Returns have restocked = false and restock_type = no_restock

Technical Q&A
1

We export our returns from the Shopify API for reporting. The API request for PayPal returns is not seeing our restock selection.

Order #1736 as example:
Order #1736 was a total of $52 ($44 +$8 Shipping) for SKU #122082

Paypal shows payment captured at 2:30pm EST
Shopify sends an 1st API response when the return is pending.

Paypal shows the return as completed
Shopify sends an API response for the 2nd return when the return is completed (payment accepted by PayPal)

Here is the issue:

We are clicking the restock button in Shopify when doing the return (we always do), but the 2nd API response shows this.
+ restocked = false
+ The line item has restock_type = no_restock

Is this an open issue or is there something we are missing?

1 Like
2

None of our refund/restock transactions are being reflected in our POS. We are told that Shopify is aware of this and it has been happening for about 2 weeks. We use Accumula for the bridge back to our POS, Lightspeed.

1 Like
3

I’m also facing a similar issue, has anyone received any solutions from the shopify team?

1 Like
4

I have a very similar issue since a few weeks ago. I reported it here: https://community.shopify.com/post/2482837 . No answer from Shopify yet, but the issue is really annoying for apps handling restocks.