Pending Order Not Showing A Payout Date

Shopify Discussion

Topic summary

Issue: A pending in‑store order from August 27, 2024 has no payout date, while two subsequent in‑store transactions show a payout date of September 4, 2024.

Key details:

  • The August 27 order remains without a visible payout date in the merchant’s account.
  • Two later in‑store transactions display a payout date of September 4, 2024.
  • Shopify support provided conflicting timelines: 1–3 days, 7–14 days, and “it will pay out on September 4,” reportedly visible on the backend.

Context/definitions:

  • Payout date: when funds from completed transactions are disbursed to the merchant’s bank.
  • “Backend” refers to internal Shopify systems that support staff can access.

Concerns raised:

  • Frustration over inconsistent information from advisors and lack of transparency about payout timing.
  • Accusation of dishonesty and a suggestion of potential FTC involvement.

Attachments:

  • A screenshot appears central to understanding the payout timeline/status.

Status:

  • No resolution or confirmed payout date for the August 27 order. Discussion remains open with unanswered questions about the discrepancy.
Summarized with AI on December 20. AI used: gpt-5.
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I make an order in store order on August 27,2024 and havent shown a payout date yet.

But i made 2 in store transactions a few days later but they show a payout date of September 4 2024.

Im told different stories from a few different Shopify Advisors.

Shoify Rep Answers:

  1. Stated in would be here in 1 to 3 days

  2. Another Advisor said it would be 7 to 14 days

  3. Another said it comes on the same day of Sep. 4th 2024, He stated he can see it on the backend.

But why i dont see the order coming on the 4th?

Which lies is it Shopify? Just be Honest.

Should the FTC come after you guys for been financially dishonest to your customers?

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