All our payments are being shown as “pending” in the “view payouts” page. We are using the Shopify Payments platform. No payments have been received into our nominated bank account. Can anyone please advise what I need to do to get this resolved ?
Topic summary
Issue: All payouts are marked “pending” in the Shopify Payments “View payouts” page, and no funds have been deposited into the nominated bank account.
Context: The store is using Shopify Payments (Shopify’s built-in payment processor). The poster is asking what steps to take to resolve the pending status and receive payment. (Payouts = transfers from Shopify Payments to the merchant’s bank.)
Developments: No responses or troubleshooting steps have been provided yet. No details shared about verification status, payout schedule, or possible holds.
Outcome: No resolution. The discussion remains open with key unanswered questions: why payouts are pending, what actions are needed to release them, and expected timelines.
No images, attachments, or code were included.