hi, why are all added users pending in our system (I´m the only active myself)…the other emails added are not reaching any mails from shopify to confirm… ?
Topic summary
A store owner is experiencing an issue where all newly added users remain in “pending” status, with only the owner showing as active. The problem appears to stem from confirmation emails not reaching the invited users.
Suggested Solution:
- Review Shopify’s official documentation on user access and organization settings
- Verify that the correct process was followed when adding new users
- Check the user invitation workflow outlined in the provided help article
Status: The issue remains unresolved and requires the store owner to investigate their user setup process further.
Hey there @Handverkshusid You should have a look at the steps and processes here to confirm if everything was followed in the process of trying to add new users to the store https://help.shopify.com/en/manual/organization-settings/users/user-access
Let me know if you find anything helpful in there.