We recently updated the abandoned cart email to be sent to all customers on November 29, 2024. However, 19 people abandoned their carts last month from meta ads. Those people are not showing on the abandoned checkout list. Is there a way we can see those people and is it possible for them to receive the abandoned cart email that was recently updated?
Topic summary
Issue: After updating the abandoned cart email to send to all customers on Nov 29, 2024, 19 customers who abandoned carts last month (sourced from Meta ads) are not appearing in the Abandoned Checkouts list. The requester asks how to view those customers and whether they can receive the updated email.
Key terms:
- Abandoned checkout: a checkout started but not completed by the customer.
- Shopify Flow: Shopify’s automation tool for triggering actions based on events/objects.
Latest update/answer:
- Not currently possible to act on past abandonments using Shopify Flow because Flow cannot run against Abandoned Checkout objects in the Admin (unlike Orders).
Implications:
- No supported way was provided to retroactively trigger the updated abandoned cart email for those 19 customers via Flow.
- Visibility of those specific customers in the Abandoned Checkouts list remains unresolved in the thread.
Status: Partially answered with a platform limitation; no workaround or resolution offered. The ability to identify and email those past abandoners remains open.
Not currently because there is no way to run Flow against the Abandonment in the Admin (like your can with Orders).