Persistent Polish Phrases in Customer Account Section (Shopify Store Set to English)

Shopify Discussion

Topic summary

A Shopify store owner is experiencing persistent Polish language text in the customer account section despite setting the entire store to English. Specifically, “Zamówienia” (Orders) and “Sklep” (Shop) appear in Polish after customer login, while all other navigation elements display correctly in English.

Troubleshooting attempts that failed:

  • Verified default store language is English and Polish is unpublished
  • Searched theme content translation editor for the Polish phrases—they don’t appear in search results
  • Cleared browser cache and tested in incognito mode across multiple browsers
  • Confirmed other phrases were successfully translated using the same editor

Store configuration:

  • Theme: Spotlight (Version 15.3.0)
  • App: DSers installed

Suspected causes:

  • Theme-specific handling of customer account translations not exposed in standard editor
  • Potential app conflict affecting account UI

The issue is isolated to the customer account portal post-login. The owner seeks community guidance before contacting Shopify support directly.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Hello Shopify Community,

I’m Jakub, running my online store ‘Golden Detal’. I’m having a persistent issue with certain Polish phrases appearing in my customer account section, despite my store being fully set to English.

My Goal: My entire store (Golden Detal) is intended to be 100% in English. I want customers to see everything in English, and if they need a different language, they can use their browser’s built-in translation.

The Problem:
When a customer logs into their account on my store, the tab/link names for their orders and general shop navigation are displayed in Polish, specifically:

  • “Zamówienia” (should be “Orders”)
  • “Sklep” (should be “Shop” or “Store”)

All other navigation elements (like “Home”, “Catalog”, “Categories”, “Contact” in the main menu) are now correctly translated to English. This issue seems confined specifically to the customer account portal after login.

What I’ve Already Tried (and what didn’t work):

  1. Shopify Language Settings:
  • My default store language is set to English.
  • Polish is set to Unpublished.
  1. Theme Content Translation Editor (Online Store → Themes → Actions → Edit default theme content / Edit languages):
  • I selected English as the language to edit.
  • I searched diligently for phrases like “Zamówienia”, “Sklep”, “Orders”, “Shop”, “Customer accounts”, “Account”, etc., using the filter/search bar. The phrases “Zamówienia” and “Sklep” yielded no results in the search. Other phrases I wanted to translate (like “Strona główna”, “Katalog”, “Kontakt”) were found and successfully changed to English in this editor.
  1. Direct Theme Code Editing (Online Store → Themes → Actions → Edit code):
  • I made a duplicate of my theme before any changes.
  • I used the global “Search files” feature to look for “Zamówienia” and “Sklep”. This also yielded no results for these specific words.
  • I manually checked common customer account files like account.liquid, order.liquid, login.liquid (wherever they might be located in my theme structure, as I didn’t find a dedicated customers/ folder under templates). I also checked layout/theme.liquid and sections/snippets. Still, I couldn’t locate these specific Polish hardcoded strings.
  1. Browser Cache & Incognito Mode: I’ve repeatedly cleared my browser cache and tested in incognito mode across different browsers. The issue persists.
  2. Product Visibility Test: I confirmed products appear correctly in manually created collections, so the product visibility itself is not the problem.

My Store Details:

  • Store Name: Golden Detal
  • Theme: Spotlight (Version 15.3.0, as seen on my admin panel)

Could this be due to:

  • A specific way my theme (Spotlight) handles customer account translations that isn’t exposed in the standard editor?
  • A conflict with an installed app that affects the customer account section? (I’m using DSers, but I don’t recall any other apps directly managing account UI.)
  • Something else entirely?

I’m looking for guidance from anyone familiar with this specific type of stubborn translation issue, or if there’s a known workaround for the Spotlight theme in this area. I’d like to resolve this myself if possible, without contacting Shopify support directly at this moment.

Thank you in advance for your help!

Best regards,
Jakub (Golden Detal)