I’m lost. I’ve tried to research how to fix this issue but so far nothing.
Customers upload their image on the wall art product of their choice, canvas or metal poster, and replace the default image with their own.
but in the checkout page and order summary/receipt it just shows the default image they replaced.
causing confusion and concern if their image went through onto the product or not.
any info on how to fix this would be great! Thanks in advance.
Hi @Lb22
To better understand your issue. Can you share your store url? And what app you use to let customers upload their image. Thanks
Hello sonya_2025
My site is called printforgellc.com
and as for the app, I’m currently using gelato personalization studio. Havent downloaded a specific app yet. Which one would you recommend?
I’m still learning about this topic.
Hi
Pls have a try this: Printful: Print on Demand
Hi @Lb22 ,
If you’re looking for a product personalizer allowing your customers to upload their own image or logo, Kickflip is the perfect app to help you achieve this, allowing you to upload pre-set designs and also permitting your customers to upload their own. Then, this image transfers to the cart showing the customized product image amongst many other features!
Let us know if you have any related questions, we’ll be happy to help!
Best regards,
The Kickflip team
Hi @Lb22
You can use Easify Product Options to fix this! It allows customers to upload images, and these files will be saved and attached to orders, ensuring they appear correctly in the checkout and order summary. This way, both you and your customers can be sure the right image was uploaded. Here’s how it works:
You’ll find this app easy to use, so I hope you give it a try. If you need assistance, just let me know or reach out to Easify! 
