Phishing email or not?

Shopify Discussion

Topic summary

Issue: A store owner received an email about their Shopify store from a Gmail address, suspected it was phishing, and asked if it was legitimate. An image of the email was attached for context.

Key points:

  • The sender used a Gmail address, not an official Shopify domain.
  • The store owner believes their store meets Shopify’s legal requirements.

Latest update/consensus:

  • A reply identifies it as a common scam and advises not to engage with the email.
  • Recommended action: Report the email as spam.

Outcome:

  • The message is treated as phishing; no legitimate Shopify action is indicated.
  • No further steps within Shopify are required based on this discussion.

Status: Effectively resolved with guidance to ignore and report the email; no outstanding questions noted.

Summarized with AI on December 20. AI used: gpt-5.
1

Hey,

I’ve got this message from an email about my Shopify store. I think this is a scam considering the email address is a gmail address and not a shopify one.

Also, my store is in line with all the legal requirements that Shopify needs.

IMG_4915.jpeg
IMG_4915.jpeg1179×2556 213 KB

So is it a scam or the real deal?

2

Hi @Jakov1

This is a very common scam a lot of people are facing these days. I will request you not to indulge with this email and report the email as spam.

Thanks