Phishing Mail

Shopify Discussion

Topic summary

A merchant received a suspicious email from swift.shopifyresponse@gmail.com claiming their Shopify store faces removal due to sales tax non-compliance. The email threatens permanent deactivation and requests a “Get Started” reply for further instructions.

Confirmed as scam:

  • The Gmail address is not an official Shopify domain
  • Community members identified this as a known phishing attempt
  • Similar scam emails have been reported previously in the forum

Recommended action:

  • Do not respond to the email
  • Reference existing community discussions about these spam emails for additional guidance
  • Official Shopify communications come from verified @shopify.com addresses
Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

i received mails from this email adress : swift.shopifyresponse@gmail.com i think its a scam mail ? true?

mail like this:

Dear Merchant,

This is to inform you that your Shopify store is now pending removal from our platform due to failure to comply with state sales tax regulations. Immediate action is required to prevent deactivation.

Our records indicate that your store has not completed the required tax registration and collection procedures. Non-compliance with these regulations may result in severe penalties, legal action, or fines against your business.

If no corrective action is taken, your store will be permanently removed from Shopify.

To address this issue, reply “Get Started” to this email for further instructions.

Regards,
Shopify Compliance Team

2

Hi @Diabrex

You are lucky :slightly_smiling_face: You got an email from Taylor Swift.

But for real, it is a scam. You should search a bit before posting. There are a lot of similar topics.

Good reply from the community moderator @jasonh you can find here and follow that link in a post

https://community.shopify.com/post/2816351

Stay safe.

1 Like