Phone number mandatory in Billing address when sell only Services / Digital products

Technical Q&A
1

How can I make a phone number mandatory in Billing address at the checkout? As we only sell only Services / Digital products and need to phone clients to provide the service they bought

1 Like
2

Hey, @theDIAshop !

Welcome to Shopify Community.

I’d be glad to support you with this today. Typically the best way to address this is to make the “phone number” field mandatory in your checkout settings.

  1. Log in to your Admin
  2. Go to Settings > Checkout
  3. Under Customer Contact Method make Phone Number or Email required
  4. Save your changes

Then, as an additional workaround head to your language editor by going to:

  1. Admin > Online Store > Themes > Actions > Edit Default Theme Content

  2. From there click on Checkout & System > Checkout Contact > edit Email or phone label & Email or phone label placeholder

  3. Change the default text to something along the lines of “Phone Number required” as such:

    21-53-18028-98231
    21-53-18028-982311088Ă—784 34.4 KB

  4. Don’t forget to save!

I do want to note while this is a clever workaround, it is not foolproof and will not prevent customers from checking out with their email address. However, it should serve as a large deterrent and you can connect with these consumers via email to move forward with fulfilling their order.

I trust that helps, but let me know if I missed anything.

Warm regards,

3

Does this work with the Debut Theme? I can’t find “Actions” anywere.

Anecdotally, we’ve been using Shopify the same way for a couple years (2000 orders using only the billing, not the shipping), and recently we’ve been getting orders without phone numbers - did it always say “optionall”?

4

I figured it out. Go to … > Edit Default Theme Content

The fields all look greyed out, but if you put characters in them, they allow changes.

5

Thanks for joining our thread with your feedback, @ShopBoston !

I am glad the solution worked for you. To answer your question, while it has always displayed “optional” in the field, it can be overwritten as you mentioned. To clarify this will not prevent customers from checking out without a phone number, though it will be a large deterrent.

Warm regards,