Photo Popping up glitch when you scroll past the description only on Apple products.

Shopify Discussion
1

Any assistance on this glitch??

We are having a glitch on all of our products on our website, theheel.com. Only on Apple products(we tested iPads and iPhones) when you scroll down past the description of the items picture will pop up(zoomed and blurry). It will only go away if you scroll back up. We’ve contacted Shopify support and they said everything looked fine and they are going to “force the system clear the cache of your store, this normally fixes all the possible bugs that changes on the store or apps generate”.

They said it would take 4-48 hours for the propagation process to end. I can’t share the screen record to this and I hope I explained it well. If this doesn’t work, do I contact Apple?

Thanks

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2

Hi @Ecomm1970 !

I also checked your website, and everything looks good on my end. I am not having this glitch even in desktop and mobile version. There might be a local issue going on or settings under the website you are using or phone that might be causing this issue. You may want to check the settings of your phone or anyone that has higher tech knowledge that can check your phone settings.