Yesterday I updated our website’s portfolio with two projects and this morning all the photos are gone and the Enorm Image app is no longer responding. Any suggestions to recover the photos would be extremely helpful
Topic summary
Main issue: After updating a portfolio with two new projects, all photos disappeared and the Enorm Image app stopped responding. This raised concern about data loss and third‑party app reliability.
Initial guidance: A participant suggested contacting Shopify Support to reach the Enorm app developer for assistance or a workaround, indicating the problem might be app-related.
Resolution: The problem was resolved by clearing the browser cache, which restored the photos. Cache refers to locally stored website data that can cause display or loading inconsistencies until refreshed.
Key takeaways:
- Try basic troubleshooting (clear browser cache) when images or apps seem to fail.
- If issues persist, escalate via Shopify Support to coordinate with the third‑party app developer.
Status: Resolved. No further action required or outstanding questions reported.
Hi @nikkio !
Are you using an application for this? If yes and it is the Enorm app who’s not responding, kindly try to reach out to Shopify support team to check if they can help you reach out to the app developer and provide any workaround.
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Thank you. The issue resolved once I cleared my cache.