I have had a few customer’s reach out to let me know that the photographs on my website are not loading on mobile. This specifically happens on the homepage and for thumbnails of the products. If you click the product, the page loads with the images (??). I don’t know where to start to troubleshoot this because it works and doesn’t work for many different types of phones. All images are the correct size and format. I am using the ‘Cascade’ website theme. Please help!
Topic summary
A Shopify store owner using the Cascade theme is experiencing selective image loading issues on mobile devices. The problem affects:
- Homepage images
- Product thumbnail images
Notably, full product images load correctly when users click through to individual product pages.
Key Challenge:
The issue is inconsistent—images work on some mobile phones but fail on others, making troubleshooting difficult. The store owner has confirmed all images are properly sized and formatted.
Current Status:
Another user has requested the website URL to help diagnose the issue. The affected site is www.villaobject.com. The discussion remains open with no solution identified yet.