Photos not loading on SOME mobile phones for homepage + thumbnail images

Topic summary

A Shopify store owner using the Cascade theme is experiencing selective image loading issues on mobile devices. The problem affects:

  • Homepage images
  • Product thumbnail images

Notably, full product images load correctly when users click through to individual product pages.

Key Challenge:
The issue is inconsistent—images work on some mobile phones but fail on others, making troubleshooting difficult. The store owner has confirmed all images are properly sized and formatted.

Current Status:
Another user has requested the website URL to help diagnose the issue. The affected site is www.villaobject.com. The discussion remains open with no solution identified yet.

Summarized with AI on November 6. AI used: claude-sonnet-4-5-20250929.

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