When I am on my collections page and want to change the main photos from our old collection to our new one. It only changes two out of the four when I go and look on the website (impact theme) i have tried deleting, refreshing and readding the photos multiple times and it is the same two that wont switch. The red white and black are supposed to be the new ones.
Topic summary
Collection images updated in the admin aren’t fully reflecting on the live site (Impact theme): only 2 of 4 collection “main photos” change; two persist with old images. The merchant tried deleting, re-adding, and refreshing; new images should be the red, white, and black ones. Screenshots were provided to illustrate the mismatch.
Suggested checks:
- Verify if images are controlled by theme section settings or prior customizations in the theme editor.
- Bypass caching: hard refresh (Ctrl+Shift+R), test in private/incognito mode, and try a different browser/device.
- Allow time for server-side caches to update (propagation delays).
Support and next steps:
- Community members cannot access the store directly. For hands-on troubleshooting, contact Shopify Support via the official help channel.
- Paid debugging is available; provide complete context (store URL, theme name, relevant page URLs) to expedite assistance.
Status: Unresolved. Key question remains whether the issue stems from theme-section image settings/custom code versus browser/server caching; no confirmed fix yet.
@nobadshop make sure the images are not a setting in the specific sections in the theme editor, or that you haven’t previously customized the theme.
Also check for browser cache by hard refreshing the page with ctrl+shift+r (chrome browsers) , or a private browsing mode, or different device/browser all together.
For server caches sometimes it’s a matter of waiting for updates to propagate fresh data.
Sorry Are you able to take a look from your end?
These are community forums I am a shopify partner not support staff.
For support contact shopify directly https://help.shopify.com/en/messages
Merchants that need paid debugging sessions can contact me for services.
Contact info in forum signature.
ALWAYS please provide context, examples: store url, theme name, post url(s) , or any further detail in ALL correspondence.