Physical Retail Pickup & Warehouse fulfillment

Payments + Shipping & Fulfilment
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Topic summary

  • Context: A business ships online orders from a warehouse and has a separate retail store intended for in‑person pickup only (no shipping). They want customers to order via the website and choose the retail pickup option when appropriate.

  • Problem: “Mixed carts” occur when customers add items tied to both the retail (pickup‑only) inventory and the warehouse (shipping) inventory, creating conflicting fulfillment methods. It’s not clear to customers which items cause the conflict, leading to friction at checkout.

  • Actions taken: The pickup option was temporarily removed to avoid confusion, but the business needs a fix urgently.

  • Latest update: Another participant reports experiencing the same issue and has not found a solution, asking for any news.

  • Status: Unresolved. No solutions or workarounds are provided in the thread. Key open need is a way to prevent or clearly handle mixed carts between pickup‑only and ship‑from‑warehouse items, or better UI cues to identify conflicts.

Summarized with AI on January 16. AI used: gpt-5.
1

We have a warehouse that ships online orders. We have a retail location in another state that we want to use for pickup in person only. No shipping. But we’d like customers to be able to order through our site.

One issue we’re running into is mixed carts when someone adds from the retail and from the online inventory. It’s not super obvious which items are conflicting and causes friction in our store. I’ve removed the pickup option for now but I really need it fixed ASAP. Any ideas?

ccrpremiummeats.com is our store.

2

I have the same issue and find no solution for this. Any news?