Hello. What is the name of provided third party app?
Topic summary
A recent Shopify update has removed the ability for customers to select pickup locations in countries different from their own, disrupting businesses that rely on international pickup options.
Core Issue:
- Previously, customers could choose pickup locations abroad (e.g., at international events, cross-border retail in Europe, or school supply distribution)
- After Shopify’s local pickup extensibility update, the system now restricts pickup to customers within the same country as the location
- The change appears intentional and “by design” according to Shopify support responses
Business Impact:
- Multiple merchants report significant operational disruption (one store non-functional for 9+ days)
- Particularly affects: event-based pickup, cross-border regions (Netherlands/Belgium/Germany), and international school supply distribution
- No advance notice was provided before the functionality was removed
Attempted Solutions:
- Shopify support suggests customers manually “Change my location” and enter the pickup location’s address—a confusing multi-step workaround
- Third-party apps like Zapiet and Calcurates mentioned, but don’t fully integrate with checkout
- Alternative shipping rate workarounds proposed but deemed impractical
Current Status:
- Shopify has no opt-out option and no timeline for reverting the change
- The issue has been logged as a feature request, but merchants express frustration over lack of communication and being directed to hire developers for custom solutions