Pictures not resizing effectively on different devices

Store Design

Topic summary

  • Images fail to resize correctly for some visitors—reported mostly on mobile—when using the Stiletto Shopify theme. The issue was observed via Lucky Orange session replays.

  • An initial mobile check by support did not reproduce the problem. Additional context was requested in the form of a screenshot.

  • A mobile screenshot was provided showing mis-sized/cropped imagery. This attachment is central to understanding the display issue.

  • The theme was identified as third-party (developed and supported by Fluorescent Design Inc.). The recommended action is to contact the theme developer for specialized support; a developer contact page was shared.

  • No in-thread fixes, code changes, or theme setting adjustments were proposed. The next concrete step is to work with the theme developer to diagnose and resolve.

  • Status: unresolved and pending developer feedback; key question remains why images render incorrectly for some mobile users while appearing normal in other tests.

Summarized with AI on January 18. AI used: gpt-5.
1

Hi all,

wonder if anyone can help me. I use lucky orange and when I watch people come onto my site there is a decent amount where the photos don’t resize correctly can anyone provide a solution? The theme I’m using is stiletto

site is

www.arborvitamins.com

thanks

2

Hey @JonWright1 .

Thanks for reaching out.

I appreciate that you have provided your online store URL as that is very helpful! When I navigated to your store using a mobile device, I did not see any images that were cut off or not resized properly. Just to gather some additional context, would you happen to have a screenshot of this occurring, by any chance? I am just trying to get a better understanding of the situation. and this information will allow me to assist you better

Looking forward to your response.

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3

IMG_3238.jpeg
IMG_3238.jpeg638×1391 61.4 KB

Hi Ollie this is what a few users are getting I think mostly mobile

4

Hey @JonWright1 .

Thanks for the quick response and providing that screenshot!

While I was looking into the coding of the theme, I did notice that this theme is designed and supported by Fluorescent Design Inc. With that being said, I would suggest reaching out to the developers of the theme and bringing this to their attention. They can provide additional support and insight to this issue/section.

15-26-75488-48518
15-26-75488-485181650×674 197 KB

I did come across to finding their Contact Us page and wanted to provide it.

Let me know if you have any questions.

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5

Thanks so much !

1 Like