A Shopify store owner authorized a $28.75 payment on June 5, 2025 for an outstanding balance. However, another $28.75 was unexpectedly deducted on June 13, 2025, despite their actual plan costing $25.
Issue: Unclear why a second charge occurred and why the amount doesn’t match their subscription plan.
Resolution: Another user recommended contacting Shopify customer support directly with receipts, invoices, and financial statements to clarify the charges. They provided a link to Shopify’s help center (https://help.shopify.com/en) as the starting point for support.
Status: The issue remains unresolved and requires direct follow-up with Shopify’s billing team.
hi ive got a shopfy store that was owing money and I gave authorization to take USD 28.75 on the 05/06/2025
and now on the 13/06/2025 it just deducted USD 28.75 out of no were and even better that’s not my plan my plan is USD 25 can I kindly get clarity of the deduction
Hello there @86siluma Your best course of action would be to get in touch directly with Shopify customer support with all the necessary receipts and invoices as well as financial statements involved
I’m currently new on this where do I get in touch directly with their customer care
You can start from here pal https://help.shopify.com/en