I think I am on $1/month, but my plan just says Custom Plan.
Furthermore, when I try to send emails, I get the error message, “Upgrade your plan to send emails”.
Do I need to upgrade to at least BASIC?
Topic summary
Main issue: The user believes they’re on a $1/month promotional subscription, but their account displays the plan as “Custom Plan.” When trying to send marketing emails, they receive the error: “Upgrade your plan to send emails.”
Key question: Do they need to upgrade to at least the Basic plan (Shopify’s entry-level paid tier) to enable email sending?
Context: The discussion focuses on whether the “Custom Plan” (at $1/month) restricts access to Shopify’s email-sending feature and what plan level unlocks it.
Status: No solution or confirmation yet; the question remains open with no replies confirming plan requirements or workarounds.
Notes: No screenshots, code, or attachments were provided.