Please help me！My website can not reach thru wifi

Shopify Discussion
1

hello guys

my customers keep telling me they can not reach my website thru wifi

but they can open the website thru data

Is it because the isp think my website is not safe and they block the website?

I tried to contact the Shopify support

this situation already two months and support check the domain is good and there is no problem

But customer keep complain this problem

I really do not know how to deal with this problem

0BAA703F-D604-47BE-9E8B-2D8C30E8BA14.png
0BAA703F-D604-47BE-9E8B-2D8C30E8BA14.png1170×2532 36.3 KB

this is my website

is there anyone can help me to figure out?

really appreciate at this

2

web site is open

3

Hello,

Your shop is loading fine on both desktop and mobile from the US, so it does not seem a Shopify issue.

The more details you manage to get from your customer(s) the better your chances to determine where the problem comes from. Most likely it’s not you, but the customer(s) in this case.
So it would be very helpful to know:

  • is this happening to one customer or more?

  • where are these customers located?

  • what devices and operating systems do they use?

  • and so on.

Regards,

Emil Tereanu