Hi all,
I setup my site by shopify: https://teetemraw.com/ and I need some help my merchant center was suspended
All your items have been suspended from the destinations and countries listed below
Suspended from : All destinations
Country : United States
Reason : Account suspended due to policy violation: Misrepresentation
What should I do to fix this problem?
Hello @pdnumber4 !
Because this is an issue on Google’s end, this is not something that we can directly assist with, but I did have a look to see if there is information around account suspension, and I found this doc from Google on how it works and some of the reasons as to why it is enforced here. I would suggest you take a look at this doc first, and then contact Google support so they can look into your account and clarify your case for you.
Even though I am not able to help you out with the suspension, since you linked your store I was able to have a look at it - great job! I love that you have a ‘Chat’ option visible on the home page in case customers need support, - this is a great way to build trust with potential customers.
One thing that you could change is the header menu - I noticed that it repeats many of the items that you already have in the footer and it makes it look a little crowded at the top. For things like your Terms of Service, Refund Policy (and other policies at the top) I recommend you take them out as they are more commonly found in the footer and that is where customers would expect to find them. To take them out, you will just need to go to your admin, then Online store > Navigation > Main menu and click on the little Trash or ‘delete’ button next to the items you’re removing.
If you have any other questions at all, do let me know and I will be happy to help.
Thanks! -Lana