Please help , my store is new 3 days new and was frozen from taking orders and payment

I am not getting far in the chat was on for and hr yesterday. This store is very important to me . Please help

Hey @Glo727 .

Thanks for reaching out.

I am sorry to hear about the trouble with logging into your online store! Since we cannot authenticate you over the Community forums due to the sensitive information that would need to be shared, I am unable to look into the specifics. With that being said, it would be best and more secure to attempt to login to your store using our Contact Us page. This will allow us to securely verify you as the store owner before speaking to a Support Advisor about the situation.

Once you successfully login or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to see the options to Get Support.

Let me know if you have any questions.