Shopify POS app not displaying section I need to set up my iphone to sell in person. I am unable ot unsintall the app and as an admin I do not have POS options. I am the only admin and the one who created the account. Under subscriptions I should have a downgrade option but nothing is there.
The middle screenshot is from a youtube video I found. I should have two more options Device and Hardware Store.
Hello @richard2025, so if I understand what you are saying, those menu items usually only appear after you’ve successfully added and enabled the Point of Sale channel. If POS isn’t fully activated in your store, those sub-options (Devices, Hardware Store, etc.) won’t be visible.
What to do:
Follow the steps from earlier to first make sure:
1. POS is added as a sales channel
2. Your user has POS permissions enabled
3. You have an active location set up
Once POS is properly enabled, the Devices and Hardware Store options should appear in your sidebar, and you’ll be able to set up your iPhone from the Devices page.
So the core issue isn’t that those options are missing, it’s that POS isn’t fully turned on yet. The YouTube video likely shows a store where POS is already active.
1. Add the POS Sales Channel
Even admins won’t see POS options unless the channel is added.
Go to:
Shopify Admin → Settings → Apps and sales channels → Add sales channel → Point of Sale
Then refresh the page.
2. Check Your Plan
Some plans hide POS features.
Go to:
Settings → Plan
You should see:
-
POS Lite (free)
-
POS Pro (paid)
If you don’t see any POS option, that’s a Shopify side glitch.
3. Force POS Options to Appear
Try this:
-
Log out of Shopify
-
Clear browser cache
-
Log back in
-
Open Shopify Admin on desktop
-
Go to:
yourstore.myshopify.com/admin/settings/point_of_sale
Sometimes the menu doesn’t show but the page still exists.
4. Fix the iPhone App Issue
If you can’t uninstall POS:
On iPhone:
-
Go to Settings → General → iPhone Storage
-
Find Shopify POS
-
Tap Delete App
-
Reinstall from App Store
Then log in again.
5. If Still Missing → Shopify Must Fix This
This is a backend account bug and only Shopify can fix it.
Tell them:
I am the store owner and only admin. My POS settings, Devices, and Hardware Store sections are missing. I cannot downgrade or manage POS subscriptions. Please enable POS sales channel and restore POS settings access on my account.