Policy formatting (spacing on top of policy)

Technical Q&A

Topic summary

A user is experiencing excessive blank spacing at the top of a single policy page that cannot be removed through HTML adjustments. The provided HTML code appears corrupted or reversed—the latter portion contains backwards/garbled text rather than proper HTML markup. This suggests either:

  • Encoding/character corruption during copy-paste or storage
  • Display rendering issue causing text reversal
  • Database or CMS problem affecting only this specific policy

The policy content relates to shipping costs (free over €40, otherwise €4.95), delivery times (5-12 days), and multi-package shipments. The formatting issue prevents proper display despite HTML edits. No solutions have been proposed yet; the thread appears to be awaiting responses from community members who might identify the root cause of the spacing and text corruption problems.

Summarized with AI on November 12. AI used: claude-sonnet-4-5-20250929.
1

Hi all,

I have a formatting issue with one of my policies. One only 1 of my policies, I have a lot of blanc spacing on top of the policy. Whatever I’m adjusting in the HTML, I can’t seem to get rid of it. See image and HTML code below. It seems like the policy is starting from the bottom (any Drake fans?).

Thanks!

This is my HTML:

What shipping costs do you charge?

We offer free shipping for all orders above €40. For all orders above €40, we charge €4,95 for shipping costs.

What is the expected delivery time?

We aim to deliver your package between 5-12 days. However, in some cases, this might be longer. Please check the associated product page for the estimated delivery time.

Why is my order divided into multiple packages?

We aim to deliver your order as quickly as possible. Sometimes, our products are stored in different distribution centers, resulting in multiple packages for a single order. We have chosen this method of shipping to provide you with better service and minimize any delays in delivery as much as possible.

Which shipment company will deliver my order?

This differs per product, as some are sent from different manufacturers or distribution centers outside of Europe. Final shipping within the destination country is typically done by PostNL, DHL, or UPS.

If you have any issues with the shipping of your order, please feel free to reach out to us. 

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