Pop up message after user hits send on contact us page

Topic summary

A user wants to customize the confirmation message that appears after visitors submit the contact form on their Shopify store (seraneeva.com).

Requested Enhancement:

  • Add text below the existing “our representatives will be in touch” message
  • Include: “we’ll email you at: [user’s inputted email] and a copy of their message”
  • User provided a reference image showing the desired layout

Proposed Solution:
A support representative provided step-by-step instructions involving:

  • Editing the contact-form.liquid file in the Shopify theme code
  • Adding custom CSS styling
  • Inserting HTML markup
  • Adding JavaScript code before the closing section tag

Note: The actual code snippets in the response appear corrupted or encoded, making the technical implementation details unclear. The solution structure is outlined but may require clarification to implement successfully.

Summarized with AI on November 9. AI used: claude-sonnet-4-5-20250929.

Hi guys,

Website: seraneeva.com

After a user hits send on the contact us page a message pops up thanking them and telling them our representatives will be in touch. How can I add a message underneath “our representatives will be in touch” will something exactly like the attached image with “we’ll email you at: user’s inputted email” and a copy of their message. Pic attached for reference.

Hi @flammagreg ,

Step 1: Go to Shopify Admin → Online Store ->Theme → Edit code
Step 2: Search file contact-form.liquid

Step 3: Insert the code css to your file → Save


Step 4: Insert the code html to your file → Save


         

              

{{ 'contact.form.post_success' | t }}

             
          

      

Step 5: Insert the code js before close section tag to your file → Save


Hope this can help you,

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