Hi Nicky, do you use the WisePad3? I am thinking of getting one. Does it accept all cards and wallets - tap card or device, or insert a card? I’ve downloaded the Shopify POS app. Did it sync to your inventory easily on your Shopify site. Thanks in advance. Such a pity Shopify don’t support using our iphone as a POS device like they do in the USA.
Topic summary
Australian retailers using Shopify POS face ongoing challenges with EFTPOS integration. The core issue: Shopify’s card reader wasn’t available in Australia for years, forcing merchants to use external terminals like Tyro and manually double-enter every transaction.
Current Solution:
Shopify now offers the WisePad 3 reader in Australia, which:
- Accepts most cards (tap, insert, mobile wallets)
- Syncs automatically with Shopify POS inventory
- Does NOT accept traditional chipless EFTPOS cards or Afterpay cards
- Workaround for Afterpay: Send cart to customer’s email for online checkout via in-store pickup
Major Drawback:
Card processing fees through Shopify Payments are significantly higher than bank terminals—approximately double in some cases. One merchant calculated they’d pay $22,600/year with Shopify versus $12,216 with alternative solutions, prompting them to switch to Lightspeed POS.
Status:
While the WisePad 3 eliminates double-handling transactions, the cost difference and limited card acceptance remain unresolved concerns. No fee negotiation available except potentially for Shopify Plus merchants. The discussion reflects frustration that a company of Shopify’s size took years to support the Australian market adequately.