Just wondering if there is any update on this? I Have spoken to multiple ERP providers, including Brightpearl, Netsuite and Acumatica (Shopify Partners). They are all aware of this issue and that the changes Shopify made to the Exchange Process have caused these. My understanding is that Shopify is working with some of the partner systems on an intermediate and longer term fix. Are you able to provide an update on this?
I’m not a particularly technical person, but to me is seems like there is a simple solution, allow users to create a new order, which includes the return (and refund) of an item. Rather than update an existing sale. Its basic functionality in other POS systems. Once a order is closed it can’t be changed/edited in any ERP and Accounting software. Which makes complete sense. I get the feeling Shopify implemented this change without consulting anyone else.