POS -- How can I disable e-mail as a default on the receipt screen

Retail & Point of Sale

Topic summary

A recent POS update made email the default option on the receipt screen, significantly slowing down checkout processes—especially problematic during high-traffic periods or cash transactions.

Main concerns:

  • Staff must manually deselect email for each transaction, creating inefficiency and customer friction
  • No toggle or admin setting exists to change this default behavior
  • Related frustrations include inability to enter pricing for items without UPCs

Community sentiment:
Multiple users express frustration that developers don’t consider real-world retail workflows. Several request that updates include options to preserve previous settings rather than forcing new defaults.

Resolution:
One participant reports the issue appears to have been fixed approximately 7 months after initial complaints, though the specific solution or change isn’t detailed.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

The recent POS updates are annoying (I wish the devs worked in retail with long line ups, then they’d get it) but the one that drives me most crazy is that the receipt screen now has e-mail set as the default. No doubt this is designed to help us capture customer e-mails, but if I have a long line up in the wine shop and I have people paying cash, it’s completely unnecessary and slows everything down.

Is there a way to disable this function? I’ve looked but I can’t find one.

3 Likes
2

We are looking for a solution to this as well. I wish when the devs made changes, they would at least leave an option in settings to use the previous setting.

1 Like
3

I agree, this and not being able to enter pricing for items with no UPC.

Shopify need’s to send some employees to work a retail register for a few weeks.

These are simple task’s (should be in all POS software) that waste time at a check out line.

2 Likes
4

Yes! We don’t like that default setting either! It would be great if we could set the default from the admin side!

2 Likes
5

Did you ever find a solution to this? So frustrating having to tell each customer they can deselect if they’d like. There should be an easy toggle for this.

2 Likes
6

WHY has this not been fixed yet given the number of threads complaining about this “feature?” This has absolutely crashed the efficiency of our checkout experience, annoying both customers and staff. It needs to be removed or at least made an opt-in. So frustrating.

3 Likes
7

Looks like they fixed it 7 months later…