POS Nightmare! App & Chip Reader Failing

Retail & Point of Sale
1

Hello,

We have a brick & mortar store and our POS is being a P.O.S…

First, the tap & chip reader keeps failing to connect, which we may or may not have solved that for now.

Now the Shopify POS app is constantly going to a loading screen at checkout…

Screen #1) a sliding pill icon showing that it’s loading, but otherwise an empty screen.

Screenshot_20230321-143027.jpg
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Screen #2) “Restoring Checkout”

Screenshot_20230321-143057.jpg
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We’ve been running this with the Shopify Pro POS account for several months without issue. As of a week ago it’s been nothing but headaches. So far we have:

  1. Updated the iPad (9th Gen) software
  2. Deleted and Reinstalled the Shopify POS app

Please help before I throw this whole thing out the window!!

Thanks

2

Hey TrueNosh,

That is an extremely strange error - I almost think it might be an internet speed/ connectivity issue. Can you run a speed test (here) and let me know what kind of result you get. Hearing that its a recent issue have you changed anything around your network setup? Or has anything been introduced into the environment I have seen Sonos speakers throw off the POS before.

Let me know anymore details and I am happy to help out!