Hey folks! If you are experiencing any issues like this with your point of sale app please don’t hesitate to connect with our retail support team. You can contact them directly through the support tab in the app itself. They would be happy to investigate this further with you.
Topic summary
Issue: POS app stopped charging sales tax on in‑store purchases.
-
Scope: Items are set to “charge tax” and marked as physical; tax settings are current. Online store continues charging tax. Began recently, seemingly after a POS update. Some items tax, others not.
-
Explanations discussed:
• Potential bug introduced in the latest POS update; support reportedly said a fix would roll out overnight, but the issue persisted.
• Automatic application of a state “tax‑free weekend” (e.g., Virginia): single clothing items under $100 are auto tax‑exempt; multiple qualifying items each under $100 also exempt. Users were not notified and are unclear which categories/rules apply. -
Attempts/Workarounds: Reinstalling/redownloading the app did not resolve it. Some are calculating totals and tax manually as a temporary measure.
-
Guidance: Contact retail support via the Support tab in the POS app for direct investigation. Verify whether local tax‑holiday rules are being applied and how product categories/price thresholds are mapped.
-
Status: Unresolved/ongoing. Cause not confirmed; either a software bug or unintended opt‑in to tax‑holiday rules. Open questions: why POS behavior differs from online store and lack of clear communication/controls.