POS Printed Receipt - Customize with Order Number

Retail & Point of Sale

Topic summary

Core Issue:
Shopify POS receipts display a receipt number instead of the order number, creating problems for retailers who need order numbers for customer returns and accounting reconciliation.

Background:
Several years ago, Shopify replaced order numbers with receipt numbers on POS receipts to improve checkout performance. While receipt numbers can be searched in the admin to find corresponding orders, customers cannot easily use them for self-service returns.

Impact on Businesses:

  • Customers must call support for returns instead of using self-service portals that require order numbers
  • Accounting reconciliation with systems like QuickBooks becomes more difficult
  • Order numbers appear on emailed receipts but not printed ones, creating inconsistency

Workarounds Discovered:

  1. Shopify Flow method: Create an automation that adds the order number to the order note field, which then prints on receipts. However, this conflicts with businesses that use order notes for other purposes (repairs, special requests).

  2. Code editing solution (most popular): Edit the receipt template by adding <p>Order number: {{ order.name}}</p> to line 46 of footer.liquid in the receipt code editor.

Status:
No official feature added by Shopify despite years of requests. Retailers continue seeking solutions as of 2024.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
25

Thank you so much! I have been trying to solve this for months… With SUCH a simple solution it almost feels as if Shopify didn’t want us to edit the code or figure out how to actually use their program. Alas, one problem solved…

You can add like this for it to…center

Order number: {{ order.name}}