Core Issue:
Shopify POS receipts display a receipt number instead of the order number, creating problems for retailers who need order numbers for customer returns and accounting reconciliation.
Background:
Several years ago, Shopify replaced order numbers with receipt numbers on POS receipts to improve checkout performance. While receipt numbers can be searched in the admin to find corresponding orders, customers cannot easily use them for self-service returns.
Impact on Businesses:
Workarounds Discovered:
Shopify Flow method: Create an automation that adds the order number to the order note field, which then prints on receipts. However, this conflicts with businesses that use order notes for other purposes (repairs, special requests).
Code editing solution (most popular): Edit the receipt template by adding <p>Order number: {{ order.name}}</p> to line 46 of footer.liquid in the receipt code editor.
Status:
No official feature added by Shopify despite years of requests. Retailers continue seeking solutions as of 2024.
Hi, @olukairetail
At this time, it would not be possible to reintroduce the order numbers back into the POS receipts. I would be happy to pass this feedback up to our development team on your behalf.
In the meantime, have you checked with the developer of your returns app to see if their app has a way to pull up orders via the receipt number? In our Shopify orders admin, entering the receipt number will populate the appropriate order (and its order number) at the end of the search.