Hi can anyone help me find a solution the the issue I’m having. So I’ve created my shopify site using SVG files for the images, products, collections etc. The problem happens when it comes to the POS system it will strangely show the images for the collections which are an SVG format, however the product images show up blank even though they’re in the same format. I’ve troubleshooted this by changing a couple images to a webp format and they show up on the POS IOS app so its definitely an issue with SVG compatibility. I’ve tried resetting the cache, updating the ipads to the latest software (as I know IOS didn’t used to support SVG), fully updating the POS system but nothing seems to work. Is there a way to fix this issue with the SVG files without having to change all 300+ product images to webp? Below is a picture of the collections correctly using the SVG files but the products not showing.
Topic summary
Main issue: On Shopify POS for iPad (iOS), product images saved as SVG (vector format) appear blank, while collection images in SVG display correctly.
Context: Store uses SVGs across products and collections. POS app is up to date; iPads updated to latest iOS.
Troubleshooting done:
- Cleared cache and updated POS/iOS with no change.
- Converted some product images to WebP (raster format); these display correctly in the POS app, indicating an SVG compatibility gap specifically for product images.
Impact: Over 300 product images would need conversion if no SVG fix exists.
Latest update/outcome: Shopify staff asked the poster to contact Support via the Help Center for account-specific investigation. No confirmed cause, workaround, or official limitation shared publicly.
Status: Unresolved/ongoing. Key open questions: Is there a known POS limitation with SVGs for product thumbnails on iOS? Is there a global setting or supported format requirement.
Notes: Attached screenshots illustrate that collection SVGs render while product SVGs do not.
Hi there, @thedogsdindins .
Thanks for sharing your concern.
I appreciate you for trying those troubleshooting steps. I’d like for our team to take a closer look into this. Since we will need to access your account to gather more information. we can continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to “contact support.” It will guide you on the next steps to connect with a team member who can provide further assistance tailored to your account.