Hi there, @thedogsdindins .
Thanks for sharing your concern.
I appreciate you for trying those troubleshooting steps. I’d like for our team to take a closer look into this. Since we will need to access your account to gather more information. we can continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to “contact support.” It will guide you on the next steps to connect with a team member who can provide further assistance tailored to your account.