POS terminal receipt flow defaults to “Email receipt” and allows multiple options to be checked at once, causing extra steps and errors. Merchants want either a configurable default or mutually exclusive choices (like radio buttons) so only one receipt method can be selected.
Workarounds and impacts:
One reply suggests tapping “No receipt” then Done, but others report that selecting Text or Print leaves Email still checked, requiring manual uncheck. The “No receipt” option is less visible.
Customers often avoid entering emails due to time and the small terminal keypad.
Additional regressions since the last update:
If Email receipt remains selected (or is selected), some stores see customer profiles flipped to “Does Not Accept Marketing,” even after opting in moments before.
Customers are prompted to retype their email even when staff just saved it, causing confusion. Several miss the prior receipt page behavior.
Suggested/known options:
Platform support reportedly advised enabling automatic printed receipts, but merchants reject this as wasteful.
Status: Unresolved. Users request UI and logic changes to receipt defaults and marketing preference handling.
Summarized with AI on December 12.
AI used: gpt-5.
This feature on the POS terminal that default checks email receipt is becoming a problem for us. Even if you check no receipt you still have to uncheck email receipt. It shouldn’t be like that. I wish we could either pick which one we want it to default to or atleast make it so only one choice can be checked!! Very frustrating. The only solution Shopify has given us is to activate automatic receipts and that’s not a great solution because it just waists paper for the customer who don’t want a receipt. Please consider adjusting this feature on the POS terminal!
Actually it happens when the customer selects to either text or print the receipt, the email receipt box stays checked also and you have to uncheck it. It should really only allow you to have one box checked. And the no receipt box is less noticeable at the bottom of that list. I think most customers don’t want to take the time to type in an email especially at this time of year and the terminal itself isn’t but so big to be able to see to type.
We also have this problem, it is so bothersome! We are also having the problem that we enter all the customer information and sign them up to accept marketing but the moment they select email receipt or forget to unselect it with whatever option they choose it is setting their profile to Does Not Accept Marketing. I cannot find how to fix it. My customers also have to type in their email even though I just typed it in and saved the account which makes them feel like they have broken something and freak out. Missing the receipt page from before the last update.