Every time a Shopify POS update is ready to install, it freezes the iPad before the update is installed. Usually we don’t know an update is ready until we have a customer in front of us ready to check out, so of course, the freeze happens while a customer is waiting to be served. This has been going on a long time, has been reported before, and highlights both Shopify’s incompetence and its disdain for its users’ customers. This must be fixed immediately.
Hey @JCB2 ,
That definitely sounds frustrating especially when it happens while a customer is waiting to check out.
As a temporary workaround, it may be worth checking for POS updates before opening the store each day or enabling automatic app updates outside business hours, if possible. While that doesn’t address the underlying issue it may help reduce the chances of an update interrupting a sale.
Hopefully Shopify investigates this further as POS updates should be as seamless as possible during business operations.
Thank You !