Lots of ‘known issues’ that never get fixed. This one is more important than others, so I am guessing it will get corrected. The cash drawer coin counter will never get fixed, the jumping cursor will never get fixed. But this most likely will given how it presents a loss at the register of actual money, since you can’t lock the drawer.
Topic summary
Issue: Shopify POS (point of sale) fails to return to the employee login screen. Auto-logout after a transaction and idle-timer logout both often don’t trigger; the manual Logout button sometimes does nothing.
Scope and recency: Reported across multiple stores/devices since a recent update; persists after reinstalling POS and even with the latest Shopify POS and iOS (as of 1.8.2024). One user notes the bug remains after the latest update released “yesterday.”
Impact: Sales get attributed to the wrong employee, affecting commissions. Concern that an unlocked cash drawer increases risk of money loss.
Workarounds mentioned:
- Force close the Shopify POS app to return to the login screen.
- Enable “sale attribution required” at the payment screen to ensure correct employee credit.
- Rebooting devices can help temporarily.
Vendor status: Reported as a known issue; “they are working on it,” but no timeline shared. Some skepticism that known issues get fixed promptly, though this one is considered high priority due to cash/security implications.
Status: Unresolved and ongoing; no confirmed fix or ETA.