Quick help needed… Realized today the six iPads we have on our POS have not synced products or inventory since April 19 [email removed] 12:35am.
Single location
No major changes that I can think of
iPad and Android both affected
Have logged out and in & tried to manually sync
I have also contacted Shopify but any ideas from this group? Anyone else has this happen?
Hey there @PlaymakersFit
This is Aaron from the Retail Team here at Shopify!
Thank you so much for sharing your question with the Shopify Community!
We are currently experiencing an issue of where some merchants are noticing that their inventory that is setup to be available for the Point of Sale channel is not showing up in the Shopify POS. You’ve done the right thing in reaching out to our Support Team.
As a temporary (or possible) fix, I would recommend the following steps:
Open Settings in the iPad
From the left-side list, scroll to the bottom and tap Apps
From the right-side list, scroll down and tap Shopify POS
Tap Reset account, and turn the toggle on
“Force close” the Shopify POS app (you can click here to refer to a video on how to complete this step)
Reopen the Shopify POS app and continue to log back into the store
Continue to search for the products that previously were not appearing in the Shopify POS app
Our Support Team should provide you with the latest updates pertaining to this issue, as it is something that we are actively working on fixing.
Thanks,
Aaron | Retail Support Specialist
Thanks, Aaron, we ran through all of those trouble shoots and it didn’t work. We ended up on the phone with the POS Tech Team, they had to do a resync on their end due to a Shopify update a couple weeks back!