A user received an email from shopifydigitalgoods@gmail.com claiming their Shopify account and website are compromised with malware SEO, requesting they hire someone to fix the issue.
This is confirmed as a scam. Key indicators:
Common scam tactics include:
Recommended action: Do not click any links in the email. When uncertain about email legitimacy, verify through official Shopify documentation or community discussions.
hi I have received an email from this email address
shopifydigitalgoods@gmail.com
it’s stating my account and website have been compromised with malware SEO. It’s prompting me to have someone to fix the problem? Has anyone else got this? Is it valid?
thanks Susan
Welcome to the community.
First, that is a clear scam. Shopify will never use Gmail account. Check
“Shopify will only send emails from official domains such as @shopify.com, @email.shopify.com, @em.shopify.com, and @shopify-billpay.melio.com. Emails from public email services such as Gmail, Yahoo, Apple mail, or Hotmail aren’t from Shopify and should be treated as potential phishing attempts.”
If you search here or just Google you will find hundreds of topics with similar emails, like trying to pay for a free theme and so on. Note that some users have written a full experience if you click the link and trust the scammers. First, they would present some fake results that your store is compromised and offer a “solution” for some money amount. Then they could continue with lies, like, “Malware comes from your computer and we need to access it so we can fix it”. With that, they can guide you to install remote access software and then can monitor your computer. there could also be an issue with your bank; if users give them access, they can drain the accounts.
So do take care, do not click any links. If in doubt check discussions here or Google.
Stay safe.