• Issue: Package dimensions set in Shopify’s DHL settings are not appearing in DHL’s Business Customer portal (geschaeftskunden.dhl.de). Shipment details there show no size data.
• Impact: The poster believes the missing dimensions lead to higher rates for US shipments, paying around €30 instead of approximately €15.
• Evidence: Screenshots indicate a defined package size in Shopify and the absence of dimensions on the DHL shipment detail page.
• Ask: Seeking ways to ensure dimensions are transmitted to DHL or other mitigation/workarounds to prevent overcharges.
• Status: No responses or confirmed solutions yet; the cause (Shopify not sending vs. DHL not recording) remains unclear, and the discussion is open.
In DHL settings in Shopify I’ve specified the package size:
However it doesn’t seem to make it through to the DHL since I’m not seeing those sizes on geschaeftskunden.dhl.de shipment details page:
I believe this results in my packages to US costing 30 euro instead of ~15 which is pretty sad. Any thoughts on how to mitigate this? Many thanks.
