Post purchase not displaying when the order payment done throught Razorpay using Credit cart?

Shopify Apps
1

We have built an app with a post-purchase extension. Recently we tested our app with real-time stores. then we noticed that when the order payment is done through Razorpay using a credit card, the post-purchase page was not displayed. The store is an Indian store and uses the Razorpay pay gateway.

How to resolve this issue?

2

Hello @Karthik_Reddy ,

Greetings for the day, this is AJ from Store Watchers team.

You should check payment gateway compatibility with Shopify checkouts.

Below link of supported gateway might help you, it has list of the supported payment gateways for India.

https://www.shopify.com/in/payment-gateways

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Thanks,

Team StoreWatchers

3

Hi Aj @StoreWatchers ,

Thank you for your reply.

Here the issue is about the post-purchase extension feature, as mentioned in the post-purchase documentation about limitations, the initial payment should be done using a credit card to display the post-purchase page. we have done it through Razorpay using a credit card, but the post-purchase page was not displayed.

Could you please clarify this? Will the post-purchase not be displayed if we use Razorpay?