PostNL/DHL afhaalpunten tijdens Verzendwijze

Payments + Shipping & Fulfilment

Topic summary

A merchant highlights that Shopify Basic and Growth plans do not allow customers to select pickup or service points (such as PostNL/DHL locations) during the checkout shipping method step.

Key concerns:

  • This is considered a major limitation, especially for merchants in the Netherlands, Germany, and France, where pickup point delivery is a standard customer expectation
  • The absence of this feature may result in lost sales, as customers are unsure how to proceed
  • Currently, pickup point selection can only be displayed on the thank-you page (post-purchase), where it is often overlooked or misunderstood

Current workaround:

  • The only solution is upgrading to Shopify Plus at $2,300/month, which is not feasible for most businesses

Request:
The merchant urges Shopify to enable pickup point selection directly in the checkout flow for lower-tier plans, as this is essential for European e-commerce operations.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
1

At the moment, it’s not possible on Shopify Basic or Growth plans to let customers select a pickup or service point during the checkout process, specifically in the shipping and payment method step.

In my opinion, this is a major limitation of Shopify, and there seems to be no valid justification for blocking this feature. Why is this the case?

Pickup point delivery is an extremely common and expected option in countries such as the Netherlands, Germany, and France. By not offering this during checkout, you’re losing a significant number of potential customers who simply don’t know what to do next.

The only current option is to upgrade to a very expensive Shopify Plus plan at $2,300 per month, which is not realistic for many businesses.

Why has this feature been removed or not implemented properly? Why can it only be shown on the thank-you page, where many customers ignore or misunderstand it, instead of directly in the checkout flow where it belongs?

Please, Shopify — bring this option back or provide a solution to enable this at checkout! This is a crucial feature for merchants in many European countries.