Pre-order post purchase communications with mixed purchases

Shopify Plus

Topic summary

A merchant is seeking a solution for managing post-purchase communications when customers buy both pre-order and regular items in a single transaction.

Current Challenge:

  • Previously used an app to split orders into regular vs. pre-order items
  • This approach confused customers

Desired Solution:

  • Single post-purchase email showing the original order number
  • Clear breakdown of items in Shipment 1 vs. Shipment 2
  • Expected delivery dates for each shipment
  • Has not found an existing app that provides this functionality

Status: The merchant is requesting recommendations for apps or integration strategies to achieve this workflow. No solutions have been proposed yet.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

My store has an item that I want to open up pre-orders for, but if a customer purchases the pre-order (that will ship later) and regularly shipped items, the post-purchase customer communications becomes confusing. We were originally using an app to split the orders into regular vs pre-order items, but the customers were confused.

I want to integrate a few apps or split the orders so that the customer will get a post-purchase email that shows the order number, and what will arrive in shipment 1 and what will arrive in shipment 2 with expected dates. I have not found an app that has been able to do this. Does anyone have advice?