Prestige theme – All app blocks enabled but not showing on live product page + mobile layout changed

Shopify Discussion
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Topic summary

Main issue: In the Prestige theme, multiple app blocks (e.g., Klarna, trust badges, video carousel, conversion tools) are enabled and visible in the theme customizer, but they do not render on the live product page.

Secondary issue: The mobile layout has unexpectedly changed to resemble the desktop layout, despite no intentional template duplication or major layout edits.

Context: Everything previously worked as expected, and the changes appeared suddenly. App blocks refer to Shopify app-provided sections enabled within the theme customizer; the live product page is the published storefront view.

Requests: Looking for causes or prior experiences with Prestige leading to (1) app blocks not appearing live and (2) mobile layout resetting.

Status: No solutions or decisions yet; the thread is open and seeking troubleshooting guidance.

Summarized with AI on December 28. AI used: gpt-5.
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Hi everyone,

I’m hoping someone can help because I’m completely stuck.

I’m using the Prestige theme and all of my apps (Klarna, trust badges, video carousel, conversion tools, etc.) are installed and switched on in the theme customiser. They all appear correctly in the editor and left-hand menu, but none of them are showing on the actual live product page.

At the same time, my mobile layout has suddenly changed and now looks almost identical to the desktop layout. I haven’t duplicated templates or intentionally changed any major layout settings, so I’m not sure what triggered this.

Everything was working fine previously, which is why this is so confusing.

Has anyone experienced this with Prestige before, or know what could cause both:

  1. App blocks not rendering on the live product page

  2. Mobile layout being reset

Any help would be massively appreciated — thanks in advance.

1 Like
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Hi @NoveClo

Observed this with Prestige if a product template or section group is unpublished or overridden. Make sure that the product is using the same template as the one you use in the editor. Also, clear the theme cache by duplicating the theme. Re-save mobile settings and make sure app blocks are turned on on a per-template basis on the storefront side!

3

Hi @NoveClo

Welcome to the Shopify Community! Please share your store URL and password (if it’s password-protected), so I can check and provide you with the exact solution.

Best regards,
Devcoder :laptop:

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Hi it’s https://noveclo.com