Prestige Theme - Video is black and needs to be clicked on before playing

Shopify Discussion

Topic summary

Issue: Store’s video set to autoplay shows a black screen until the user interacts. Initially observed on both mobile and desktop.

Details and context:

  • Autoplay works (video starts automatically), but the first frame isn’t visible until the screen is touched/clicked.
  • Support requested the store URL; the merchant provided: jafriebyr.com.
  • Merchant followed up asking for updates or steps they can take.

Most recent update:

  • Desktop no longer shows the black screen; the issue persists on mobile, where the video remains black until tapped.

Status and next steps:

  • No fix or workaround has been shared yet.
  • Awaiting guidance from support after receiving the store URL.

Notes:

  • No images, videos, or code snippets were shared in the thread.
  • Discussion remains open with unresolved mobile-specific behavior.
Summarized with AI on January 10. AI used: gpt-5.
1

Autoplay is working, however video is black until you touch the screen. Both mobile and desktop does the same.

2

hello

please send me the store URL

3
4

Hey, any update or something I can do on my end for you? Thank you

5

It seems desktop isn’t getting the black screen like mobile before playing.