Prevent auto select store pickup location

Payments + Shipping & Fulfilment
1

I would like an option in Order Routing that forces the customer to manually select a store loction.

The other automatic options in Order Routing are not accurate enough, so the location is often not the desired one.

Customers often overlook this part of the checkout and in hindsight realise they selected the wrong store.

Thank you

2

Hi @whynot1234

Thank you for your suggestion regarding Order Routing.

We completely understand the concern — when automatic store selection isn’t accurate, it can lead to customer confusion and fulfillment issues. Introducing an option that requires customers to manually select a store location during checkout sounds like a practical solution to ensure accuracy and reduce post-purchase errors.

We’ve noted your request and will pass it along to our product team for consideration in upcoming updates. In the meantime, we’ll also explore if there’s a workaround that can be implemented to prompt manual selection more clearly during the checkout flow.

3

Thank you for the quick reply. If you find a workaround please let me know

4

Any news on this? Can you perhaps share an expected timeline.
We still have many wrong orders due to this ‘feature’

Thank you