Hi Shopify team! We have an issue with incorrect recognition of fulfillment carrier company. We use Metro company that has tracking numbers like 478750290937 and recognized in Shopify as FedEx carrier. What should we send to prevent that and use ‘Other’ option that we have on the website? Empty co…

Solved the issue using “Other” at “company” field. [BorisBogatyrev_0-1696289471023.png]

Or it might be other and not custom :wink:

Prevent fulfillment carrier auto recognition

garyrgilbert October 1, 2023, 10:26am 2

Hi Boris,

I am pretty sure you have to set the company to “custom” not “none”

Cheers,

Gary

Topic		Replies	Views
Fulfillment tracking_company code Fulfillment Api	2	52	August 17, 2022
Can someone please update the documentation for tracking_info companies in a fulfillment? Fulfillment Api	2	38	March 24, 2023
fulfillmentCreate trackingCompany is a bit of a mystery Fulfillment Api	1	29	August 17, 2022
Definitive list of carrier encodings for the fulfillmentCreat GraphQL API call Graphql Basics And Troubleshooting	11	115	August 25, 2022
tracking_company for "Amazn Logistics US" Fulfillment Api Setting-Up	0	19	September 11, 2024