Hi Shopify team! We have an issue with incorrect recognition of fulfillment carrier company. We use Metro company that has tracking numbers like 478750290937 and recognized in Shopify as FedEx carrier. What should we send to prevent that and use ‘Other’ option that we have on the website? Empty co…

Solved the issue using “Other” at “company” field. [BorisBogatyrev_0-1696289471023.png]

Hi Boris, I am pretty sure you have to set the company to “custom” not “none” Cheers, Gary

Or it might be other and not custom :wink:

Prevent fulfillment carrier auto recognition

garyrgilbert October 3, 2023, 6:12am 4

Or it might be other and not custom

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