A B2B merchant needs to prevent customers from editing their account details (shipping and billing information) in Shopify.
The business manages customer data in a separate CRM system, and any changes made directly in Shopify won’t sync with their internal processes or reflect on actual orders.
Multiple users have encountered this same issue but no solution has been shared in the thread yet. The discussion remains open with participants seeking a method to disable customer account editing capabilities.
We are a B2B website and only customer accounts that we set up are able to purchase on our website. Because we manage our customer data in a separate CRM system, we do not want to give our customers the ability to change their shipping and billing information in Shopify, as all changes need to flow through our internal system. If they make changes in Shopify, they will not actually be reflected on their order.
Is there a way to prevent customers from making these changes?
Anyone? Same problem here.
did anyone ever resolve this …same issue here!
If you’re using B2B on Plus, you simply need to make each/any contact 'Ordering Only’, rather than ‘Location Admin’. This removes address edit capabilities.